Got questions about our premium shisha charcoal? Find quick answers here—covering product specs, burning time, eco-friendly features, custom packaging, and export support. Designed for distributors, café owners, and shisha lovers to make confident, hassle-free choices.
To our valued customers worldwide, PT Helix Artha Nusantara extends its warmest appreciation for your trust. We are dedicated to providing you with clear, timely, and accurate information about our products. Should you have any questions or require further details, our team is always ready to assist you with professionalism and care.
We use 100% natural coconut shells sourced from Indonesia, processed without any chemical additives. Our briquettes also contain food-grade tapioca starch, natural mountain water with a pH of 5.7, and are produced under strict hygiene and sustainability standards.
Both types meet high-quality standards but differ in positioning and specific needs:
Super Premium
Ash Content: 1.9 – 2.2%
Ideal for customers looking for a balance between competitive pricing and consistent quality.
Platinum
Ash Content: 1.6 – 1.9%
Designed for luxury brands that prioritize the highest quality and consistent performance.
No. All our briquettes are:
100% odorless
Chemical-free
Do not leave foreign tastes in the shisha
Safe for indoor use
Crack-resistant
Our briquettes burn for over 2 hours on average, with an ignition time of approximately 8–12 minutes, depending on the lighting method.
Yes, we hold several important export certifications:
ISO 9001:2015 – Global quality management
ROA – Accredited lab test results
SHT – Heat safety certificate
MSDS – Material safety data
Factory Audit – Verification of production facilities
General specifications:
Calorific value: 7,500 cal
Moisture: 6–8%
Fixed carbon: 75–80%
Volatile matter: 12–14%
Ignition time: 8–12 minutes
Combustion temperature: 650°C
Uniform shape and precise cutting
Yes, all briquettes produce ash, but at low levels:
Super Premium: 1.9 – 2.2%
Platinum: 1.6 – 1.9%
The ash is white to light gray, fine, and easy to clean – perfect for lounges, cafés, and home use.
Absolutely. We offer OEM and white-label services. You can choose the shape, size, packaging design, and specifications based on your target market (terms apply).
We have exported to countries in the Middle East, Europe, North America, and Southeast Asia. Our experience ensures smooth and timely international shipping.
Standard packaging: 1 kg, 10 kg, with custom options available.
Minimum order quantity (MOQ) for export: Usually starts from one 20ft container (18–19 tons), but we are flexible for samples or small initial orders.
We offer free samples (1–2 kg) of our coconut charcoal briquettes. You only need to cover international courier fees (DHL, FedEx, etc.), allowing you to evaluate quality before placing a full container order.
Yes. We are open to discussions regarding exclusive distribution in certain regions with volume commitments and long-term strategies. We aim to innovate together with buyers for mutually beneficial, lasting cooperation.
Yes. We only use recycled coconut shells, not cutting down trees. Our production process is energy-efficient and chemical-free, offering a clean alternative to conventional coal or charcoal.
We implement a 5-step quality control process:
Raw material selection – only mature, hard, and dry coconut shells are used
Monitoring temperature and humidity during carbonization
Physical and chemical checks during the molding and drying stages
Burn tests, ash residue measurement, and shape durability inspection
Hygienic packaging and final inspection by our certified QA team
Our charcoal plant is ISO 9001:2015 certified, covering all production technology and quality control processes.
*Each batch is routinely tested and fully documented.
Our product is specifically formulated for shisha (hookah) – extremely clean and flavorless. Technically, it can also be used for BBQ with indirect heat methods, as it contains no chemicals and remains stable under high temperatures.
We are open to annual or semi-annual contracts with fixed pricing, helping you maintain margins and business stability despite fluctuations in local raw material costs.
Yes, we provide all export documents according to the standards of the destination country:
Invoice & Packing List
Bill of Lading
Certificate of Origin (COO)
MSDS
Health Certificate (if required)
Form A / EUR.1 / FTA (if applicable for reduced import duties)
Cube size
Finger size
Hexagonal size
Slab / Flat / Brix size
Dome shape size
Store in a dry, cool place, away from moisture and direct sunlight. Moisture can affect ignition. Our packaging includes plastic wrapping, silica gel, and sturdy cartons to ensure stability during international shipping.
We have worked with distributors from the UAE, Germany, Saudi Arabia, Turkey, and Australia. Testimonials and reference documents can be provided upon official request under NDA.
Yes, our export team can guide you with HS Code matching, customs compliance documentation, and recommend trusted local forwarders to make international business seamless.
100% natural and food-grade
Low ash content for a clean smoking experience
Complete certifications for global markets
Stable shape and precise cutting (not easily broken)
Professional & flexible export services
Yes, we provide custom branding:
Your logo and design (we can provide free logo design if needed)
Packaging sizes (1kg, 10kg, etc.)
Full-color boxes with lamination, embossing, or foil stamping
Custom barcode & QR code
Export-friendly packaging with moisture protection
Our briquettes are hydraulically pressed and optimally dried to withstand shocks. For international shipments, we use anti-vibration packaging and offer inner pallet systems for bulk containers to minimize damage.
Absolutely. Exclusive partnerships are possible based on:
Monthly volume commitment
Marketing strategy
Distribution capability and market education
Contact us to discuss proposals and the territory you are interested in.
10 days for a 20ft container (18 tons)
14 days for a 40ft container (25 tons)
Inner/outer box printing: 2–3 weeks
Packaging: 3–6 days
20″ FCL ocean container: 17.5–20 tons
40″ HQ FCL ocean container: 25–26 tons
Payment Term: T/T Bank Transfer
50% down payment to start production
Balance payment 7 days before container loading
To our valued customers worldwide, PT Helix Artha Nusantara extends its warmest appreciation for your trust. We are dedicated to providing you with clear, timely, and accurate information about our products. Should you have any questions or require further details, our team is always ready to assist you with professionalism and care.
Discover how Helix Charcoal briquettes can elevate your shisha and BBQ experience. Contact us today and let’s create unforgettable moments together.
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